Privacy Policy

This Privacy Policy describes how Pizza Factory ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizza-factory.click, place orders, subscribe to our services, or otherwise interact with us. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Pizza Factory is a food service business operating in the United States. We offer food products, online ordering, and related services through our website and other digital channels.

For any privacy-related questions, concerns, or requests, please contact us at the email address listed above.

2. Information We Collect

We collect several categories of information about you when you interact with our website and services. The information we collect depends on how you use our platform.

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (for age verification purposes)
• Payment information (processed securely via third-party payment processors; we do not store full card details)
• Special dietary preferences or food allergy information you voluntarily provide

2.2 Order and Transaction Information

When you purchase food or other products through our website, we collect:

• Order history, including items ordered and customizations
• Transaction amounts and payment method type (e.g., credit card, digital wallet)
• Delivery or pickup preferences and instructions
• Promotional codes or loyalty rewards you use
• Customer support interactions related to orders

2.3 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and behavioral data, including:

• IP address
• Browser type and version
• Operating system and device type
• Referring URL (the page that brought you to our site)
• Pages visited, links clicked, and time spent on each page
• Date and time of your visit
• Search queries entered on our website
• Error logs and crash reports

2.4 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This includes:

• Session cookies (temporary, deleted when you close your browser)
• Persistent cookies (remain on your device for a set period)
• Analytics cookies (to understand how users interact with our site)
• Marketing and advertising cookies (to deliver relevant advertisements)
• Preference cookies (to remember your settings and choices)

For more detailed information about our cookie practices, please refer to our Cookie Policy.

2.5 Location Data

With your consent, we may collect precise or approximate geographic location data in order to:

• Show you nearby restaurant locations
• Facilitate accurate delivery address entry
• Provide location-based promotions and offers

You can disable location access at any time through your browser or device settings.

2.6 Communications and User-Generated Content

If you contact us via email, chat, or phone, or if you submit reviews, feedback, or survey responses, we collect the content of those communications along with your contact details.

2.7 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you connect or log in using a social account)
• Delivery partner platforms
• Payment processors
• Marketing and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Managing your account and profile
• Facilitating payment transactions
• Coordinating delivery or pickup logistics
• Sending order confirmations, receipts, and status updates
• Providing customer support and resolving complaints

3.2 Personalization

• Remembering your preferences, saved addresses, and past orders
• Recommending menu items based on your ordering history
• Tailoring promotional offers to your interests and location

3.3 Marketing and Communications

With your consent or where we have a legitimate interest, we may use your contact information to:

• Send promotional emails, newsletters, and special offers
• Notify you about new menu items, seasonal deals, or limited-time promotions
• Run loyalty program communications
• Deliver targeted advertising through third-party platforms such as Google and Meta (Facebook/Instagram)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Opting out of marketing will not affect transactional communications related to your orders.

3.4 Analytics and Website Improvement

• Analyzing website traffic, user behavior, and engagement metrics
• Identifying and fixing technical errors or performance issues
• Conducting A/B testing to improve user experience
• Understanding which menu items, promotions, or features are most popular

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other policies
• Preventing fraud, unauthorized access, and other malicious activities
• Protecting the rights, safety, and property of our customers, employees, and the public

3.6 Business Operations

• Managing internal records and reporting
• Conducting audits and quality assurance reviews
• Evaluating potential business partnerships or transactions (e.g., mergers, acquisitions)

4. Legal Bases for Processing (U.S. Context)

Under U.S. law, including the FTC Act and applicable state privacy statutes, we process your personal information based on the following grounds:

• Contractual Necessity: Processing is required to fulfill your orders and provide our food services.
• Legitimate Interests: We process data for fraud prevention, website security, and improving our services, where these interests are not overridden by your rights.
• Consent: For marketing communications, cookies beyond strictly necessary ones, and location tracking, we rely on your explicit consent.
• Legal Obligation: We may process data to comply with applicable laws, regulations, and lawful government orders.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party vendors who assist us in operating our business. These providers may access your personal data only to the extent necessary to perform their functions and are contractually bound to protect your information. Categories of service providers include:

• Payment Processors: To securely handle payment transactions (e.g., Stripe, Square, PayPal)
• Delivery Partners: To coordinate food delivery logistics
• Cloud Hosting Providers: To store and process data on our behalf
• Email and SMS Marketing Platforms: To send promotional and transactional messages
• Analytics Providers: Such as Google Analytics, to understand website performance
• Customer Support Tools: To manage support tickets and communications
• Advertising Networks: To serve relevant ads on third-party platforms

5.2 Legal Requirements

We may disclose your information if required to do so by law, court order, subpoena, or governmental authority, or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and inform you of any choices you may have regarding your information.

5.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, with partners, researchers, or for public reporting purposes. This data is not subject to the restrictions in this Privacy Policy.

5.5 With Your Consent

We may share your personal information with other third parties when you have given us explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, organizational, and administrative measures to protect it from unauthorized access, loss, misuse, alteration, or disclosure.

6.1 Security Measures We Employ

• Encryption: Data transmitted between your browser and our servers is protected using industry-standard Transport Layer Security (TLS/SSL) encryption.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Password Hashing: User passwords are stored using strong cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data is restricted to authorized personnel who need it to perform their job functions.
• Regular Security Audits: We conduct periodic reviews of our security practices and systems.
• Incident Response: We maintain procedures for detecting, reporting, and responding to data breaches in accordance with applicable state breach notification laws.

6.2 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. Please notify us immediately if you suspect unauthorized use of your account.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable U.S. law.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights:

• Right to Know: You may request that we disclose what personal information we have collected, used, disclosed, or sold about you in the past 12 months.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. Note: We do not sell your personal information in the traditional sense, but we may share it with advertising partners as described above.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit the use of sensitive personal information (such as precise geolocation) to what is necessary to provide the services you requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of quality because you exercised your rights.

7.2 General U.S. Consumer Rights

Regardless of your state of residence, we extend the following rights to all our users:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request that inaccurate or incomplete information be corrected.
• Right to Deletion: Request that we delete your personal data where there is no compelling reason for its continued processing.
• Right to Data Portability: Receive your personal data in a commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: Unsubscribe from marketing communications at any time.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using any of the following methods:

• Email: [email protected]
• Website: pizza-factory.click (via our contact form)

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time (up to 90 days total), we will inform you of the reason and extension in writing. We may need to verify your identity before processing certain requests, which may involve confirming your email address, order history, or other identifying information.

You may designate an authorized agent to make requests on your behalf. We may require written authorization from you confirming the agent's authority.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver personalized content and advertisements. A cookie is a small text file placed on your device when you visit our website.

8.1 Types of Cookies We Use

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Use our cookie consent banner to accept or decline non-essential cookies when you first visit our website.
• Adjust your browser settings to block or delete cookies. Note that disabling cookies may impact the functionality of certain features.
• Opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
• Visit aboutads.info or networkadvertising.org to opt out of interest-based advertising.

For comprehensive information on our cookie practices, please review our full Cookie Policy.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose of processing.

When your personal data is no longer required, we will securely delete or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. Our website and services are not directed to children, and we do not intentionally target minors through our marketing or service offerings.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action.

Users between the ages of 13 and 17 should not use our services without the supervision and consent of a parent or legal guardian. We encourage parents and guardians to actively monitor their children's online activities.

11. International Data Transfers

Pizza Factory is based in the United States and our services are primarily directed at users located within the United States. However, some of our third-party service providers and business partners may be located in other countries. As a result, your personal information may be transferred to, stored, and processed in countries outside of the United States.

When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place, including:

• Entering into data processing agreements with third-party providers that include standard contractual clauses or other appropriate transfer mechanisms
• Selecting vendors who have implemented adequate data protection measures equivalent to those required under U.S. law
• Conducting due diligence on the data protection practices of international partners

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and other countries as described in this policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or embedded content from external providers (such as Google Maps for location services or YouTube for embedded videos). This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.

Our integration with social media platforms (such as Facebook, Instagram, or Twitter/X) may involve the sharing of certain data between platforms, particularly if you choose to log in using your social media credentials or interact with social sharing buttons. Please review the privacy policies of the respective social media platforms for more information.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you prefer not to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you can control tracking-related cookies through your browser settings and our cookie consent management tool.

California residents may also have additional rights related to the collection of personal information through online tracking technologies under applicable state law. Please see Section 7 for information on exercising your California privacy rights.

14. California Shine the Light Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request information regarding our disclosure of personal information to third parties for those third parties' direct marketing purposes. If you are a California resident and wish to make such a request, please contact us at [email protected] with the subject line "Shine the Light Request."

Please note that we do not sell personal information to third parties for their direct marketing purposes without your explicit consent.

15. Filing a Privacy Complaint

If you believe we have not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so we can attempt to resolve your concern.

15.1 Contact Us First

Please reach out to us directly:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days of receipt. If we are unable to resolve the issue to your satisfaction, we will explain our reasoning and the options available to you.

15.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with applicable regulatory authorities, including:

You may also have the right to pursue legal remedies under applicable state privacy laws, including the right to seek statutory damages in certain circumstances.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at pizza-factory.click
• Send an email notification to registered users for significant changes
• Display a prominent banner or notification on our website

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information. If you do not agree with any changes, please discontinue use of our services and contact us to request deletion of your account and personal data.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include:

• Your full name and email address associated with your account
• A clear description of your request or concern
• The subject line "Privacy Request" or "Privacy Inquiry"

We will make every effort to respond to your inquiry within 45 business days. For complex or multi-faceted requests, we may require additional time and will notify you accordingly.

This Privacy Policy was last updated on May 22, 2026 and is effective as of that date. Pizza Factory reserves the right to amend this policy at any time. Please check back regularly for updates.